A pc display of calls in queue

[hollandho]

Hi there. I know there was a program that was run under Symposium for each user to allow a display on their computer.Is there such a thing under Contact Center and what is it if it exists. I cannot remember Symposium at all anymore.

Thanks in advance and Merry Christmas to all.

 

[pronei]

Same thing, called Agent Desktop Display (ADD)

 

[Milesprower]

Agent Desktop Display (ADD) is included in the Contact Center Manager Administration (CCMA) or web client application.

It requires multicast signaling between the CCMA and the agent desktop PC, AND a small applet to be loaded on the agent's PC.

It is documented adequately in the CCMA installation and management guide.