A J169 resets to system volume after each call with an amplified profile. 1

[Opie the Phoneman]

I have a J169 phone running 4.0.4.0.10 Firmware. It is connected to an Avaya IP office 500 v2 that is running 11.0.4.1.13 build 1.

The customer has the amplified handset profile enabled on the phone. I see when the user turns up the volume on their current call, when they disconnect that call and start a new call the volume has been reset to the default system value. This looks to be about 50% volume on the slide bar.

I look at Installing and Administering Avaya J100 Series IP Phones. Release 4.0.2 Issue 2 July 2019 page 215 is a field in the Personal Profile Manager (PPM)(This only applies to the Aura system) AMPLIFIED_HANDSET_NOM INAL_LEVEL_CALL_END
0 Specifies whether to set the volume level in amplified mode to nominal when all calls end.

I look for this field in IP Office. I look both in the 46xxsettings.txt and J100Supgrade.txt. I don't find a AMPLIFIED setting.

Is there any way to apply the user volume setting to each call so that the user doesn't have to increase the volume on each call?

Thanks for your help,

Opie

 

[Opie the Phoneman]

In the document Using Avaya J169/J179 IP Phone SIP Release 4.0.4 Issue 1 January 2020 page 103 I found this text"• Amplified: Magnifies the normal audio level. The option must be used with caution because long term extended use of the highest volume settings can cause ear damage. Note: The amplified audio level will return to normal when the call is ended. "

So it looks like this option cant be changed. All calls will return to a normal level after each call.