a custom service for users 1

[azrael2000]

Hi All.

Silly question but is it possible to have a custom service for only a user?
I have tried removing the voicemail for the user, and on busy / no answer send the call to 500 which brings me to the main Day Auto attendant.

I have tried created a group and doing the same but get the same result.

Regards

 

[Tele-tech]

A user can have a type of custom service in their mailbox, if that works?

If they had their own DID, this would also be achievable.

If you remove the mailbox for an extension, and have it going to the voicemail port(500, 5000, etc) then it will go to the message manager's voicemail instead.

How would a caller get to this custom service? By dialing this users extension in a pre-existing AA?

 

[azrael2000]

Hi teletech

Thanks for the response.

How do you have a custom service in a mailbox? I'm looking at an offline configuration for this customer, and can't seem to see it. Mind it could be missing it somehow.

Regards

 

[Tele-tech]

What type of system is this?

 

[azrael2000]

Hi Telech:

Ok.
I'm old, going blind, and trying to read itsy-bitsy things on my small computer screen.

I found what you mentioned, so I can send to a custom service, or an auto attendant.
Now all I have to do is figure out how to do it.

Back to the manuals, unless you can explain it.

Regards

 

[Tele-tech]

I'll do my best, but you'll have to tell me what kind of Panasonic you're working with, in case it's one I'm not familiar with

 

[azrael2000]

Tele-tech: It is a NS700.

I almost have it working but can't figure out how to go to the CS I created.

 

[Tele-tech]

Hey azrael2000,

Sorry for the late reply, been caught up with all sorts.

So the Personal Custom Service is located within the extensions mailbox settings, under Full Settings.

UM Configuration -> 1. Mailbox Settings -> Full Setting -> Select checkbox for extension click Edit at the bottom -> Scroll down until you see "Personal Custom Service" Edit

Inside there you can set up a custom service menu from WITHIN the mailbox, meaning if I call into your business, dial your extension and you don't answer(so now my call is forwarded to voicemail), in my message I say "Sorry I've missed your call, blah blah blah, if you'd like to talk to Bob in Accounting, please press 3 now"

Then in that edit menu, you go to Key 3:, click the drop down menu under Assigned Operation, in this case I'd select "Transfer to Specific Extension" and I'd put Bobs extension number in the value textbox.

Does this help with what you're looking for?

 

[azrael2000]

Hi Tele-tech.

Thanks for the response.
Yes it was what I was looking for.

I "got it working"... won't know for sure until my tech is on site, and what I did was what you suggested with a little difference.

I created the mailbox, set the user to go to the mailbox after 3 rings (or so).
Then I created a Custom Service for them with press 1 for one extension, 2 for another extension, which is what the customer wanted.
I also had to set the timer for the personal custom service to 1 second so that the message they want plays and then they can go to the custom service with a message "Press 1 for extension x, press 2 for extension y".

WIth my enfeebled test system I did this and it seems to work the way the customer wants it.
After the tech does his work, I will be able to confirm better, and will let you know.

Regards

 

[azrael2000]

Hi Tele-tech

Worked just fine (the way I did it)... yours worked fine on my test system as well.

Thank you for your time and help.

You are getting a star!

Regards

 

[Tele-tech]

Cheers, glad it worked for you!