99 to 9 on pool

[CQD74]

Hello all.

I'm trying to do something I'm pretty sure should be rather simple but I just can't find how.

Basically, I have a phone on a Centrex line, therefore, whenever I want to place an outside call from the intercom, I have to dial 9 once (to get to the line/pool) then 9 again to get out of Centrex and THEN dial the number.

I *know* there is a way to basically tell the system 'on 9 dial 99' so that the user do not have to dial 9 twice whenever he wants to place an outgoing call.

Can anyone help me with this? Also: please assume I'm a complete moron when you give me the instructions.

Thank you very much

 

[MooreTel]

Feature *1 / Press a button where you want this shortcut / 9 / Feature 78, Feature 78 / 9 / OK

 

[curlycord]

Or next time a tech is in have them remove Access code 9 and instead program a Dest code 9 to use Route 001 which dials 9 via Pool A


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