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9751 User in multiple ACD groups 1

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nyy1023

Technical User
Dec 16, 2003
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Is there a way to set up a user to be in multiple ACD groups?
I need the user to be able to answer calls as overflow in the event the main call center is busy.

CCNA, CCNP
 
Yes, just take the extension that you placed in the ACD_MEMBERS and put it on the phone. The only thing you haver to do is use the Feature Codes for that extension, the buttons only work on the first line.

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
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