9751 Call Trace - Trace Incoming Call to Final desitnation

[nyy1023]

All,

I am working with a 9751 and looking for a way to trace a call.

Here is the problem.
I have a voicemail system that is not passing the calling number through.

Today we have a digilogics unit that is translating the call to our unified messaging system (exchange), then sending the voicemail to the user via email. When the user is getting the info all outside calls appear with one generic number coming from the PBX. It does not appear that any of the outside calling numbers that the PBX is receiving are being passed through.

What I am looking for is a way to perform a call trace to see if the system has the ability to see the incoming number, then I need to see what the PBX is doing with the number and sending to Voicemail.

 

[PERRYPJ]

The only Trace as you call it is called Monitor, you can either monitor an extension or a trunk. Do you have IPDN option in the switch

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[nyy1023]

If you monitor an ext, do you have the ability to watch the incoming call (see the caller ID detail) and then what happens when the call is forward out? For example if I monitor a VM trunk I should be able to see the call detail incoming and then outgoing to the voicemail system, correct?

IPDN, I need to check on that.

CCNA, CCNP

 

[PERRYPJ]

You would have to monitor the trunk, monitoring the extension only shows what extension or what trunk is calling it.
Do you have external CLID on the phone displays

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[nyy1023]

This is where it becomes a bit hazy for me. I just started in this position and the system is at another campus that I have not visited yet. I have been given the project to look into and trying to gather as much info as I can.

Do you have any info on how to monitor a trunk? Any links to doc on how to set this up. It was 1998 when I was last on a 9751. I moved away from telephony in 1999 and now on the VoIP side, but now I have to integrate a 9751 into my VoIP solution.

One area we are struggling with is making sure we are passing the caller id info on to the VoIP system.

Currently the system is tied into a external piece via a PRI. From what I am remembering the caller ID detail is dropped and not able to to traverse another PRI, but I could be wrong.

CCNA, CCNP

 

[donb01]

You have to use the program called TDS that's probably installed on the same computer as LC-Win (assuming 9006.something).

It's kind of a flaky program - you have to use the tab key to switch windows and some other goofing around.

 

[PERRYPJ]

You may have a 9751 but it most likey is 9006 software

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[kevin906]

What software is this system running on? 9005.6.XX? or 9006?
There are commands in the 9005 that are easy to use. MON TRK, MON EXT. If the system has moderate traffic you can use the SSAT command to get a lot of good information as well. That command has to be implemented carefully. If the system is 9006 there are tools like TDS or the TRACS AMO for full blown tracing as well.