96xx speakerphone issue

[Beefy80]

Hi, about six weeks ago we migrated from an IP412 with DT handsets to IP500v2 with 9630 handsets. I have had several complaints from users that the speakerphone is not as good as the old DT handsets. The largest complaint that I get is that users are telling me that the remote party cannot hear them. I have tired turning off AGC on the handset and that doesn't seem to have resolved the problem. The CEO suggested that he felt it was only when he was calling off switch that these calls were affected also I have been been told he wants this fixed as he uses his speakerphone a lot.

The IPO is running 8.0.18 and the 9630 handsets are running 3.171b

Thanks, James

 

[snowman50]

I dont know if this will help but it was a fix for the 9500 range phones.
Also not sure what AGC is but you can have a look at this to see if it helps


This Technical Tip is to advise customers of an intermittent voice quality issue when using the speakerphone of the 9508 telephone. The issue occurs specifically when the telephone Echo Canceller feature is switched on. The issue has been identified in the R34 9508 telephone firmware included with the IP Office 7.0(23) Administration software. To determine the release of firmware on a 9508 telephone, navigate to the following options:

•Press “Home”
•Select “Advanced Options”
•Select “Self Test”
The affected version is displayed as:

9508: Rel: 0.34 08/11/11

Avaya recommends that customers experiencing issues with the 9508 speakerphone to turn off the Echo Canceller feature. The Echo Canceller feature can be switched off by navigating to the following options:

•Press “Home”
•Select “Advanced Options”
•Select “Audio”
•Select “Echo Canceller”
•Press “Change”
•Press “Save”
A fix for this issue will be made available in a future release of software.