96XX remote H323 phones screen not displaying properly after upgrade to 11.0.4

[Yaze]

I have a site that had two remote (NAT, +port forward) H323 phones working properly 9611g and 9608,
we moved and decided to upgrade the system to latest release,
the phones went through upgrading the firmware, registered to the ip office, can make and receive calls,
but nothing shows on screen except "press select for applic' and no other buttons work except options and numpad.

Any idea what i am missing ?

Thanks.

Yaze.
Chaos, Panic and Disorder, my work here is done.

 

[holdmusic34]

Don't have any idea on this one. But if it were me, i would plug the things in on the local network if you can and update them locally. Get them working there and then send them back out again.

remembering Intrigrant 2019