96xx phones, 3.1 firmware 1

[AVAYAPro]

Phone downloads 96xxupgrade.txt file, HTTP: 1 200
Phone downloads 46xxsettings.txt file, HTTP: 1 200

Phone then goes to download the ha96xxua3_10.bin file, gives a HTTP: 1 -1 message and reboots.

This process has occurred for the last 5 9640's that i've attempted to boot up out of the box.

Anybody else experienced this?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[Mitch672]

Yes, try using "HTTPS" (TLS), port 411, I think you'll have more luck. Change your Option 242 string to "TLSSRVR=X.X.X.X", from "HTTPSRVR=X.X.X.X", of course you also need something that will respond to HTTPS on port 411 (such as any AVAYA media server, S-Series server, put the files in the "/tftpboot" directory)



Mitch

AVAYA Certified Expert

 

[AVAYAPro]

We are using the MV_IPTel application. I was aware that this change needed to be made if we are using the s8300 as the file server.

At any rate, I made that change and still get the
HTTP: 1 -1 message.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[AVAYAPro]

Correction, the 96xxupgrade.txt and 46xxsettings.txt files are using HTTPS...

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[Mitch672]

If you are upgrading from 9600 R1.5 (or close to it), I use "TLSSRVR=" on the DHCP Option 242, and in the 46xxsettings.txt file, I tell it to use "HTTPSRVR=", near the very begining. This seems to solve the issue with R1.5/R1.55 firmware upgrading to R2.0 or newer firmware.

Give that a try as well



Mitch

AVAYA Certified Expert

 

[AVAYAPro]

I have the settings file and the DHCP scope set up as described and I'm still getting the same error.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[mattKnight]

what happens if you use a browser to get the file?

i.e

https://1.2.3.4/ha96xxua3_10.bin

Does your server give you the file?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[AVAYAPro]

Access via HTTP protocol will let me download. HTTPS will not permit me to download. The strange part is that I am grabbing the 96xxupgrade.txt and 46xxsettings.txt file using HTTPS just fine.

I don't know what caused the issue, but I temporarily repaired the issue returning the HTTPPORT value in the 46xxsettings.txt file back to default "80". I'm now grabbing all files successfully.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[latitude12]

Only script files can be downloaded via HTTPS, bin files must use HTTP.

 

[AVAYAPro]

Is that documented?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[latitude12]

From page 79 of the 96xx 3.1 admin guide:

"The 9600 Series IP Telephones download upgrade files, settings files, language files, certificate
files, and software files from a file server. All of the file types can be downloaded either via
HTTP or HTTPS except the software files, which can only be downloaded via HTTP.

 

[AVAYAPro]

Your story checks out.

Thanks latitude.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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