96xx IP Phone not update.

[Khankk]

Hi,
Recently I installed IP Office Server edition 11.1.3.1.0 build 34. When connect the IP Phone with system phone not update with this release, but when same IP phone connect on other release 11.1 0 Phone update. What is reason.

 

[William C290]

download the latest firmware for 96xx phones from support.avaya.com and add the files to the SD card including the upgrade scripts.

 

[Akram1978]

Hi

check if you have 46xxsettings.txt file in your IPO server or not.

 

[Khankk]

Yes 46xxsettings.txt file available in IPO.

 

[derfloh]

Hi

check if you have 46xxsettings.txt file in your IPO server or not.

The phones look for 96x1Hupgrade.txt (9608, 9611, 9621, 9641) or 96xxupgrade.txt (9620/30/40)

 

[Madil]

the 46XXsettings will provide all those info to the phones. You can backup this file from the web manager then delete it. an autogenerated one will be created by the system and the phone will get yhis new file and should be work. you can copy back the backuped one in case you need to get it back. no reboot is needed.
You can also check the txt file what's is inside if the correct fiels for the phones settings are inside or not with the correct firmwares path (the firmwares should be availaible too if not should be added)

 

[Madil]

just in case, H323 should be activated!

 

[derfloh]

That's not correct!

An 9600 phone (9620/30/40/50) will load 96xxupgrade.txt first and then 46xxsettings.txt.
An 96x1 phone (9608/11/21/41) will load 96x1Hupgrade.txt first and then 46xxsettings.txt.

The upgrade files have this line, that tells the phone to load the settings file:
GET 46xxsettings.txt

So first is always the upgrade file. Check what IP Office shows you in this file. As 9600 phones are EoL (or only EoS - not sure) it seems that the autogenerated file doesn't contain any information about firmware update files:

## IPOFFICE/11.1.3.2.0 build 6 192.168.x.y AUTOGENERATED
IF $SIG SEQ 2 GOTO SIPUPGRADE96XX
GOTO GETSET
# SIPUPGRADE96XX
GET 96xxupgradeSIP.txt
GOTO END
# GETSET
GET 46xxsettings.txt
# END

If so, you have to upload a valid upgrade file yourself.