9650 IP Phone HTTP Authentication?

[victor5908]

Has anyone run into this at all?
We have at different customer sites what seems to be random phones that will occasionally ask for HTTP authentication information when trying to backup or restore.
You can just cancel out of this but it is annoying at the least.

With the new R3 bin files we have a phone that seems to launch into this mode if the phone has been idle for a long period of time.

There aren't too many variables here-these are small sites with one file server/http server,a couple of POE's for the IP Phones.Strange.

Any ideas?

 

[Mitch672]

what are you using to accept the HTTP backup, on the 9600 IP phones? If they are using IIS, you need to make sure the "Internet Guest User" has read/write permission on all of the directorys and files that need to be accessed.

FYI, it is probably IIS asking you to authenticate


Mitch

AVAYA Certified Expert

 

[victor5908]

Definitely IIS Mitch-
Thanks for that tip.I will look into that.
Strange that it is so intermittent though.
In this case one of about 80 users.

I saw a while back that you responded to a question about SIP trunking and you said that you weren't able to establish SIP trunks to any provider becuase of firewall issues.
Is that still the case?
Avaya supports trunking to Verizon,Paetec,XO,etc.
Are you saying that none of those will work for you?
I personally can't get my Asterisk based SIP provider to link up with my S8300C but I think it is due to rechnical incompetence on the provider end more than anything else.

Thanks again for the excellent input.

Cheers