9641G won't allow me to log in

[cgogan13]

Hi, I'm running CM 6.3, 96xx firmware 6.4_0_14 and am trying to use a 9641G phone, H.323. The phone gets it's DHCP info, downloads it's 46xxsettings file and prompts me to enter the phone extension and password. As soon as I do this, it brings up a screen that looks like my extension is 2000 (it's not, and wouldn't even be a valid extension on my system) and then immediately goes into discovering mode. I have other 96xx phones successfully deployed.

When I look at the addr list on the phone, everything looks right.
When I look at the items under view, the application and backup application files areS9621_41HALBR6_3_1_16U_V452. The kernel file is S96x1_URK_V13r94_V13r94.tar

I have administered my phone as a 9641. When I status the station is shows Out-Of_service and I when I try the logout button on the 9641 it does not respond.
Has anyone experienced this and found a solution or do I just have a bad phone?
Thanks

 

[wpetilli]

Try blowing it away in Software and re-creating the extension... go into the craft menu of the phone and do a clear procedure or reset values and try again.

 

[cgogan13]

Thanks, I'll try that. FYI, I have a list trace up for the phone and it looks like the extension is repeatedly asking for a connection, but of a different CLAN than the one configured in the phone

14:11:12 rcv GRQ ext 5908
endpt [10.29.xxx.xx]:49301
switch [10.73.xxx.xx]:1719 - this IP address is not the primary CLAN but it is local to the network that the Utility server is on.
14:11:12 snd GCF ext 5908
endpt [10.29.xxx.xx]:49301
switch [10.73.xxx.xx]:1719

 

[cgogan13]

I removed and re-added the extension, cleared the phone but got the same result.

 

[wpetilli]

In DHCP, did you define the 176 and 242 options? Network switch configured for the correct vlan and routable to the voice equipment?

 

[cgogan13]

All of that has been in place for a long time. It turns out that there was a change on the network limiting packets that caused this issue, and it was not particular to the 9641G, it was just co-incidental timing!

Thanks for your help

 

[wpetilli]

How did the network team figure that one out?

 

[cgogan13]

The guy who made the change remembered getting an error message when he applied the change