9640G unplugged during firmware upgrade - now stuck

[bcuz789]

Hello all...I have a 9640G phone that was unplugged during a firmware upgrade when it was 23% complete. Anytime the phone is unplugged and plugged back in (either right away or after being unplugged for a couple days), it jumps back to 23% percent and doesn't proceed past that. The phone doesn't reach the point where I could log in via craft to try resets. I am hoping the phone isn't bricked but am unsure on what can be done. Should I try loading a different firmware on the server temporarily to see if it will download that? Thank you in advance.

 

[simreal]

If the phone goes through the boot sequence then yes you can use a different set of firmware and the phone may load those files. But if the phone isn't processing through the boot sequence and its just going straight to the 23% mark it may be a brick.

I would recommend trying a firmware version that is newer than the previous version on the phone .. but different from the one you were trying to load when it was unplugged.


- Miguel

A very wise and well respected man once told me "Shut Up!".

 

[montyzummer]

Unfortunatly if you have unplugged it after it says saving to flash "DO NOT UNPLUG" , you have kinda killed it youre reseller should be able to get it sorted for you be getting the firmware reflashed at the factory, before you ask no i dont know how they do it im sure its some sort of known secret that is dead easy to do if you cave the correct hardware / cable , but unfortunatly old chap its a goner as far as the phone is concerned

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