9640 upgrading to SIP Firmware

[AvayaRed]

Running into some issues with a old 9640 I have collecting dust. I downloaded the "96xx-IPT-SIP-R2_6_17-172303" so I can upgrade and set to SIP. I used HFS File server to send it to the phone and now it is stuck on loading file. Only option I have is program and when I click on that it says Startup interrupted enter command: when i click any button on the phone it does not work.

Can anyone assist? how to resolve this. Not even able to go to the craft settings

 

[AvayaRed]

 

[biglebowski]

If they were H323 you need to convert to SIP firmware first.

I used the 96xxupgrade.txt file to convert them to SIP, in the 96xx file tell it which firmware to load and then direct it to the 46xxsettings via the getset section.

 

[AvayaRed]

So these were the exact steps I did, apologies if this is a rookie mistake, I never upgraded firmware myself before:

1) I downloaded the "96xx-IPT-SIP-R2_6_17-172303.zip " from here:

https://support.avaya.com/support/e...contentId=C2017510750369010_8&productId=P0553

2) I extracted the content and uploaded everything to HFS file server

3) Went into craft settings and gave phone an IP address, subnet, gateway and inputted file server address.

4) It loaded downloaded firmware and then looped to this.

It is looping now and can not get back into craft menu. Was I supposed to change anything in the 96xx file txt settings? Was I supposed to do something with the second file "Alternate_96xxupgrade.txt

 

[biglebowski]

We've upgraded our 9608 handsets from H.323 to SIP and did it this way...(hopefully it is the same for the 9641)

When a handset boots it first looks for the 96xx file, if it can't find it or has no relevant info it then moves onto the 46xx file. I used the 96xx file to do the firmware upgrade and left the 46xx just for settings (updated for SIP)

1. Download the latest SIP firmware from Avaya, upload as a ZIP to the utility server, unpack and activate

2. Create a 96x1Supgrade.txt file with the following info (adjust for your FW)

IF $MODEL4 SEQ 9601 GOTO 9601SW
IF $MODEL4 SEQ 9608 GOTO 9608SW
IF $MODEL4 SEQ 9611 GOTO 9611SW
IF $MODEL4 SEQ 9621 GOTO 9621SW
IF $MODEL4 SEQ 9641 GOTO 9641SW

GOTO GETSET

# 9601SW
# 9601 is not supported in any release after 7.1.10.0
GOTO GETSET

# 9608SW
IF $HWVERS SEQ 3 GOTO 9608GBSW
SET APPNAME S96x1_SALBR7_1_15_0r14_V4r83.tar
SET RFSNAME S96x1_UKR_V51r3794_V51r3794.tar
GOTO GETSET

# 9608GBSW
SET APPNAME S9608_11_SALKRR7_1_15_0r14.bin
GOTO GETSET

# 9611SW
IF $HWVERS SEQ 3 GOTO 9611GBSW
SET APPNAME S96x1_SALBR7_1_15_0r14_V4r83.tar
SET RFSNAME S96x1_UKR_V51r3794_V51r3794.tar
GOTO GETSET

# 9611GBSW
SET APPNAME S9608_11_SALKRR7_1_15_0r14.bin
GOTO GETSET

# 9621SW
SET APPNAME S96x1_SALBR7_1_15_0r14_V4r83.tar
SET RFSNAME S96x1_UKR_V51r3794_V51r3794.tar
GOTO GETSET

# 9641SW
SET APPNAME S96x1_SALBR7_1_15_0r14_V4r83.tar
SET RFSNAME S96x1_UKR_V51r3794_V51r3794.tar
GOTO GETSET

# GETSET
GET 46xxsettings.txt

3. Boot the handset as normal (as long as the utility server is defined in the 242 option it will go off and get the 96xx file and upgrade the firmware)

 

[AvayaRed]

I do not have utility server and am using HFS File Server. Also this is for a 9640 device. This is the "96xx-IPT-SIP-R2_6_17-172303.zip " and I opened the "96xxupgrade.txt". What would I edit in this text file? Sorry if basic question

############################################################  
##                                                        ##
## AVAYA 96XX IP TELEPHONE SOFTWARE UPGRADE CONFIGURATION ##
##     SIP FIRMWARE RELEASE 2.6.17 MARCH 2017             ##
##                                                        ##
## This file upgrades the following telephones            ##
## to the indicated releases:                             ##
##    9610  - Not Supported                               ##
##    9620  - SIP Release 2.6.12                          ##
##    9620L - SIP Release 2.6.17                          ##
##    9620C - SIP Release 2.6.17                          ##
##    9630  - SIP Release 2.6.12                          ##
##    9630G - SIP Release 2.6.17                          ##
##    9640  - SIP Release 2.6.17                          ##
##    9640G - SIP Release 2.6.17                          ##
##    9650  - SIP Release 2.6.17                          ##
##                                                        ##
############################################################
##                                                        ##
## BACKUP APPLICATION VERSION NUMBERS                     ##
##    96xx - H.323 3.0                                    ##
##                                                        ##
############################################################
##                                                        ##
## PHONE APPLICATION VERSION NUMBERS                      ##
##    9610  - N/A                                         ##
##    9620  - SIP Release 2.6.12                          ##
##    9620L - SIP Release 2.6.17                          ##
##    9620C - SIP Release 2.6.17                          ##
##    9630  - SIP Release 2.6.12                          ##
##    9630G - SIP Release 2.6.17                          ##
##    9640  - SIP Release 2.6.17                          ##
##    9640G - SIP Release 2.6.17                          ##
##    9650  - SIP Release 2.6.17                          ##
##                                                        ##
############################################################


############################################################
##            Check backup application version            ##           
############################################################

IF $SIG SEQ 1 GOTO GETSET

IF $MODEL4 SEQ 9610      goto GETSET

IF $SHA2CAPABLE SEQ 1 GOTO SHA2FILES
############################################################
##            Download SHA-1 signature images             ##
############################################################
IF $MODEL  SEQ 9620D01A  goto SHA1BACKUPAPP96XXEOMS
IF $MODEL  SEQ 9620D02L  goto SHA1BACKUPAPP96XX
IF $MODEL  SEQ 9620D03C  goto SHA1BACKUPAPP96XX
IF $MODEL  SEQ 9630D01A  goto SHA1BACKUPAPP96XXEOMS
IF $MODEL  SEQ 9630GD01A goto SHA1BACKUPAPP96XX
IF $MODEL4 SEQ 9640      goto SHA1BACKUPAPP96XX
IF $MODEL4 SEQ 9650      goto SHA1BACKUPAPP96XX
goto END

# SHA1BACKUPAPP96XX
IF $BOOTNAME SEQ hb96xxua3_00.bin goto SHA1PHONEAPP96XX
IF $BOOTNAME SEQ hb96xxua3_00_SHA256.bin goto SHA1PHONEAPP96XX
SET APPNAME hb96xxua3_00.bin
goto GETSET

# SHA1BACKUPAPP96XXEOMS
IF $BOOTNAME SEQ hb96xxua3_00.bin goto SHA1PHONEAPP96XXEOMS
SET APPNAME hb96xxua3_00.bin
goto GETSET

############################################################
##            Check phone application version             ##           
############################################################

# SHA1PHONEAPP96XX
SET APPNAME SIP96xx_2_6_17_0.bin
goto GETSET

# SHA1PHONEAPP96XXEOMS
SET APPNAME SIP96xx_2_6_12_1.bin
goto GETSET

# SHA2FILES
IF $MODEL  SEQ 9620D02L  goto BACKUPAPP96XX
IF $MODEL  SEQ 9620D03C  goto BACKUPAPP96XX
IF $MODEL  SEQ 9630GD01A goto BACKUPAPP96XX
IF $MODEL4 SEQ 9640      goto BACKUPAPP96XX
IF $MODEL4 SEQ 9650      goto BACKUPAPP96XX
goto END

# BACKUPAPP96XX  
IF $BOOTNAME SEQ hb96xxua3_00.bin goto PHONEAPP96XX
IF $BOOTNAME SEQ hb96xxua3_00_SHA256.bin goto PHONEAPP96XX
SET APPNAME hb96xxua3_00_SHA256.bin
goto GETSET

# PHONEAPP96XX
IF $APPNAME SEQ SIP96xx_2_6_17_0.bin goto GETSET
IF $APPNAME SEQ SIP96xx_2_6_17_0_SHA256.bin goto GETSET
SET APPNAME SIP96xx_2_6_17_0_SHA256.bin 
goto GETSET

############################################################
##           Get additional configuration files           ##           
############################################################

# GETSET
GET 46xxsettings.txt


# END

 

[AvayaRed]

I am not sure why i do not have access to craft folder and am suck on the program screen, has anyone seen this before? if there a command i should put in? Craft did not work or do I need to change text in the 46xx, 96xx,or other files. Everything I uploaded was all content in "96xx-IPT-SIP-R2_6_17-172303.zip" (extracted) and the "46xxsettings.txt" in the HFS server on my pc.

Update: I reloaded the H.323 firmware and now it lets me access craft. Maybe I messed up something on the sip firmware. Anyone know where I went wrong on the SIP firmware upgrade steps?