9630g vpn phone

[SoGaIPO]

So its 4:55pm and I find myself in need of some guidance.
I have an IP Office 500v2 9.1 and have been trying to set up the 9630g phone in vpn mode. Phone loads great as a simple ip phone but when enabling VPN Mode, and entering all the required info, I keep getting: VPN tunnel failure
And details show: IKE Phase 1 no response.

Any help would be greatly appreciated. Can't put overtime on this got to stop for the day.

Grandpa always said " as long as you know what you don't know, you'll be alright

 

[janni78]

Well it pretty clear that something is wrong in IKE phase 1 =)

You'll need to check the firewall logs and work from there, it's a bit different on different VPN routers.
You phones VPN settings doesn't match the ones you have set in the VPN router.

"Trying is the first step to failure..." - Homer

 

[derfloh]

No response could also mean that the phone is not able to reach the VPN router. No default gateway configured, local DHCP issue or something similar.

 

[SoGaIPO]

Thanks guys, personally I'm leaning towards the local DHCP issue. Trying to get in front of the inhouse network and direct to Comcast modem. I think something in their router/modem might be blocking.