We are trying to change most of our phones over to VOIP. The problem is the 9630 phones come right up without a hitch but the 9620 phones do not. They get stuck discovering the clan which makes me think there are some files that need to be added to the network. But how can that be if they suposedly use the same files? I did catch a quick message as it was booting up "invalid file hb96xxua2_00.bin" Then it asks for ext. and password after entering that it gets stuck discovering the clan address' Thanks in advance.
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9630 Works 9620 Don't
- Thread starter kiwiwire
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- #3
98Converter
Technical User
You may have to clear the phones. Did you buy them 2nd hand/refurb'd?
When it boots up and says press * to program, press the * key. Then scroll down to Clear and select that to clear the phone. They may have an AGL that they're trying to use -
What's your option 242 look like? And what files are you hosting on your http server? The latest FW is 3.1...
Thanks,
98C
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
When it boots up and says press * to program, press the * key. Then scroll down to Clear and select that to clear the phone. They may have an AGL that they're trying to use -
What's your option 242 look like? And what files are you hosting on your http server? The latest FW is 3.1...
Thanks,
98C
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
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- #6
phoneguy55
Programmer
Just make sure these are 9620's and not 9620L's. Does the phone have a USB port on the handset side?
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Yes they have a USB port... Although the vendor thought that the invalid file message wasn't the problem he does want us to get the latest firmware on the network. I sent the link to the network guy but he was to busy assembling a new data center.
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- #10
The 9620s still don't work and our vendor support is slow for some reason can some one here answer these questions about firmware updates?
Do I just copy the new files into the http server directory? Do I overwrite any files or directories that are the same?
Do I just copy the new files into the http server directory? Do I overwrite any files or directories that are the same?
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