9630 says "No Ethernet"

[Drew2400]

Has anyone run across a 9630 that says "No Ethernet". Does this sound like someone sauteed the board?

Drew

 

[kwing112000]

Usually that is an indication that the connection to the network is not working. it is getting power but no network. I would check all the cables and even bring the phone right to the switch and plug it in.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Drew2400]

Network is fine. If you plug another 9630 in, no problem. I've very rarely seen hardware issues. Possible bad firmware load? Is it possible to update the firmware through the USB?

Drew

 

[kwing112000]

Not that i know of. it sounds like the phone may be bad. are any pins bent in the back of the phone? it may need to be replaced. I havent seen this on any 96xx we have installed.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

I have seen this a couple of times on 5610's but not on a 9600 yet.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Bas1234]

At the bottom of the phone, check the golden pins. They get sometimes crossed (shortcut).

Got a few phones back from the customer, they probably tried to plug in a RJ11, it can happen that a pin jumps from 3 to pin 2 or somtinglike that.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________