9621G VPN Connection

[Chris0509]

Good day ,

I am having trouble with a VPN phone connecting to my IPO 500 V9.0

Phone is a 9621G , the Phone is connecting to network without a problem

I get this error code
20:34:27 1263947mS H323Evt: Recv GRQ from c0a80168
20:34:27 1263947mS H323Evt: GRQ --- No user name or extension number supplied

but when i go to login the Phone goes back to VPN tunnel setup 0secs and stays there
and i check the system monitor and i get the error code above .. then i get Authentication Error

I am using a netgear FVS336GV2 for a VPN