9621G headset issue 1

[thebopps]

Recently upgraded office to 9621G phones. Moved my Plantronics headset from a 9508. Seems that I can only receive audio, callers cannot hear me. Is there any special settings in the 46xxsettings.txt that I would have to adjust?

 

[montyzummer]

Well yes there are but not that will have anything to do with your situation , are you 100% that the plantronics are supported on your IP sets and have you tried changing the dip switches on the headsets , are your bottom leads correct .... i am willing to bet Bill Gates right b**lock that this is compatibility or hardware related.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[thebopps]

As far as the compatibility, according to the Plantronics website, it should work.

 

[montyzummer]

ok so can you explain how you are connecting the headset and operating ( i know this may sound like a stupid question and i mean no offence) also what is the plantronics model and what firmware are your sets on ?

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[amriddle01]

Different handsets require different settings on the headset base and/or different connection leads

 

[thebopps]

HW251N connected directly to the headset port on the back of the phone with the HIC adapter cable.

 

[derfloh]

I'm not sure. But I think 96x1 need other HIC cables than 9508

 

[amriddle01]

9508 is HIC, 96x1 is HIS I believe

 

[amriddle01]

 

[thebopps]

Awesome! Thanks!

 

[derfloh]

Google is your friend...