9620's contacts where are they stored.

[f1fanatic]

Can anyone help with answering this question.

I have a customer that use's 9620's, they store contacts through the handset, when the customer then logs out of the handset and someone else logs into the to use it as their handset for a period of time, and then the original user logs back in, the contacts have all disappeared.

Am i right in thinking these are stored in some sort of flash memory that gets wiped when people log in and out these handsets?

 

[Reynolds723]

The contacts will be wiped unless the phone has been programmed with an address/location to back up to on an Http server on the customer network. That is set up in the 46xxsettings file.

Once that has been set up properly and tested any changes to the contacts on the users phone will be mirrored on the http server and if an extension is logged off the network and back on to a new phone once the phone knows its ext it should pull the correct settings from http server and the user will get their contacts back.

There is a problem moving contacts between 4600's and 9600's but if you're just using 9620's you'll be fine.

A big gotcha on this is making sure the directory you're telling the phones to write to on the http server has the correct priviledges to allow that, if not the write attempts will fail.

 

[phoneguy55]

build a mv_iptel server and you won't have this issue any more.

 

[f1fanatic]

Phoneguy can you elaborate on this a bit more, as i do have an mv_iptel running to push out latest frimware via http.

thx

 

[gblucas]

In the 46xx settings file, the 4621 phones I use, will FTP a file to my mv-iptel server. I don't use the 96xx phones yet, so I can't say for them for sure, but I would check the settings file, and have them FTP or has Reynolds723 says, HTTP the file back to your server.

gblucas

 

[f1fanatic]

Will try tomorrow thx

 

[jimbojimbo]

I have done this with Apache. You need to set it up for WebDAV. Once you can save the files you will also be able to restore.

I'm not a fan if mv_iptel.