9620L VPN phone looping

[thep1]

I have a user connecting 9620L VPN phone from his home and its failing. I tested this phone in an isolated network and worked fine. The user has the phone at home it connect to vpn and gets to enter extension & password after he puts that he is getting loop for something downloading and dones not connect.
on the ipoffice monitor i see his ip and extension trying to connect but i see a loop of this as well. here is what i see on the ipoffice monitor.

3799972031mS H323Evt: Recv GRQ from c0a86f91
3799972031mS H323Evt: e_H225_AliasAddress_dialedDigits alias
3799972031mS H323Evt: found number <2203>
3799972078mS H323Evt: Recv: RegistrationRequest 192.168.111.145; Endpoints registered: 4; Endpoints in registration: 1
3799972079mS H323Evt: e_H225_AliasAddress_dialedDigits alias
3799972079mS H323Evt: found number <2203>
3799972079mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya VPN phone
3799972079mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
3799972080mS H323Evt: GK: Unregister endpoint Liquiflo_5072c9c8524048f3 for extension 2203
3799972081mS H323Evt: GK: Send URQ
3799972081mS H323Evt: RRQ --- Register extn 2203 using product IP_Phone_VPN, version 3.110b

anyone know what can be happening? i tried a new extension as well.

 

[CarGoSki]

doe the screen say that it is trying to download 46xxsettings.tx or 96xxupgrade.txt via http? Perhaps a 904 or 404 error?

 

[thep1]

it give connecting & retrival and then fail this is just going in loop.

 

[amriddle01]

You don't have them set as remote phones in programming do you?

 

[thep1]

nope i have the 4xxsettings files which i use for other phones and they work fine for users. this is the only user facing this.