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9620L Factory Reset

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DTGMI

Vendor
Jun 1, 2006
236
US
We have been running into this issue with a few of each of these various models of the 96XX phones - 9608 - 9621G - 9620 and 9620L - 9630 etc...

In our lab ... our techs need to factory default them ... restore to original pre-programming settings (clear)

a - we power the IP phones up

b - we press the "mute" button

c - then enter the "CRFT" password

d - then #

This gets us into the Craft programming SW menus to enter IP data for testing and then to CLEAR or reset the phones - ready to redeploy.

There are a very small % of these phones that won't enter into programming mode ... any ideas or "tricks" apart from pulling chips and reprogramming them ??

Thanks

Message me if you don't want that info public ....



 
The 46xxsettingsfile can write the PROCPASSWORD.
Open a 46xxsettings file and ctrl f PROC.
Use that. Uncomment the section. Save and upload to the primary.folder in the sd.
Reboot the phone.
Watch monitor with tftp filter, error and print enabled
Because it's being naughty, i would throw a jpeg screensaver set to 1 minute in too. If the screensaver is picked up after the handset reboots, you know the phone picked up the file correctly.

To add a screensaver if you havent't done it before:
thread940-1754802

'I want my hair back.' Says son at hairdresser.
 
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