9620 Connection Problem

[JDTurk]

I have some 9620 IP phones that connect fine except when connecting to one particular jack. From this jack, the phone goes through the normal motions and even contacts the call server but it never gets to the log in screen. Instead it displays "discover 10.120.0.11". Any ideas? Thank you.


S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[gwebster]

Check the configuration on the data switch associated with that ethernet jack versus another working ethernet jack. Something (VLAN,...) is configured differently.

 

[smokinjoe2938]

Might even be patched into the wrong data switch

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.