I am having issues on the 9611g phone softkey when an agent is on a call.
At first they wanted to add a release key, so I did in the txt file.
Now we get a more button on softkey and when pressed toggles from transfer to release.
I only need/programmed 4 buttons total for softkeys "Hold, Conf, Transfer, Release"
But the phone displays "Hold, Conf, Transfer, More" how do I remove the more button???
Your help will be appreciated! Thank you.
At first they wanted to add a release key, so I did in the txt file.
Now we get a more button on softkey and when pressed toggles from transfer to release.
I only need/programmed 4 buttons total for softkeys "Hold, Conf, Transfer, Release"
But the phone displays "Hold, Conf, Transfer, More" how do I remove the more button???
Your help will be appreciated! Thank you.