9611 G logout option missing

[shleets]

I have an odd issue where one of our 9611G phones is missing the logout option from the home screen. I have looked through the station and not finding what the issue could be.

 

[gwebster]

Custom AvayaMenuAdmin.txt?

 

[janni78]

Check 46xxsettings.txt

#################### DISPLAY SETTINGS ####################
##
## Display Colors and Layout
## Specifies a list of tuples describing color scheme and
## layout used in phone display. See Administrator's guide
## for additional detail. (0 to 1023 ASCII characters)
## SET SKINS Yankees=

http://mycompany.com/skins/yankees_color/pinstripes.xml

##
## Selected skin for display layout
## If CURRENT_SKIN is selected(not empty string), then that particular skin is selected
## for display. This parameter should be one of the label as defined in 'SKINS'
## configuration parameter. If it is empty or not set then default skin is used.
## SET CURRENT_SKIN ""
##
## Display Logo
## Specifies a list of tuples describing logo used as phone
## display background. See Administrator's guide for
## additional detail. This parameter is not supported on
## 16CC phones.
## SET LOGOS FIFAWorldCup=../fifa_logo.jpg
SET LOGOS default=

http://localhost/logo.jpg

##
## Selected background logo on display
## CURRENT_LOGO defines if custom logo is selected for display.
## This is used to display custom logo or built in default logo is to be used.
## If CURRENT_LOGO is selected (not empty string), then the resource should be
## available using "LOGOS" configuration parameter.
SET CURRENT_LOGO "default"
##
## Options Menu Display
## Determines whether Options & Settings menu is displayed
## on phone.
## 0 for No
## 1 for Yes
## SET PROVIDE_OPTIONS_SCREEN 1
##
## Network Info Menu Display
## Determines whether Network Information menu is displayed
## on phone.
## 0 for No
## 1 for Yes
## SET PROVIDE_NETWORKINFO_SCREEN 1
##
## Logout Enabled
## Determines whether user can log out from phone.
## 0 for No
## 1 for Yes
## SET PROVIDE_LOGOUT 1
## Determines whether log out option is available or not in Avaya Menu options.
##

"Trying is the first step to failure..." - Homer

 

[gwebster]

..or OPSTAT:
## OPSTAT restricts access to certain user options.
## Value Operation
## 000 user options are not accessible
## 001 user can only access the Log-Off Option.
## 010 user can only access view-only options, they cannot change any settings
## 011 user can only access view-only options and the Log-Off Option
## 100 user can access all options except the view-only options and the Log-Off option
## 101 user can access all options except the view-only options
## 110 user can access all the options except the Log-Off option
## 111 user can invoke any or all of the user options (default)
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R1.0 and later
## B189 H.323 R1.0 and later
## 46xx H.323 R1.0 and later
## 46xx SIP R2.2 and later
## 1603 SIP R1.0 and later
## 16xx H.323 R1.0 and later
## SET OPSTAT 101

 

[montyzummer]

Indeed .....this is certainly the opstat feature (or it certainly sounds like it) as above it looks like its set to 110 , each of the 1`s relates to a page of options on the physicall handsets...1 allows access and 0 turns it off , what do you want the users to be able to do and see as if you change the setting you want to ensure the correct combination as when others reboot other phones they will pick up new settings if its different to what they have currently.

APSS (SME)
ACSS (SME)
ACIS (UC)