Purchased a new 9608. The phone boots up but gets a 404 error when trying to retrieve the s9608_11HALBR6_2_0_13_U452.tar file. The issue is, after the extension number and password are entered the display says "Extension in use" so I press continue to take over the extension. It appears to be setting up but then quickly returns to the "Extension in use" screen. I am not sure if the 404 error when trying to retrieve that .tar file is part of the problem. This happens whether the phone is configured as a vpn phone or simply a ip phone. Another interesting thing is looking at the phone's hardware/software in the settings menu the phones shows a s9608_11HALBR6_2_0_09_U452.tar application file. I have repeatedly tried the clear option and reprogrammed the settings but no luck. Any ideas anyone? Thanks!
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9608 will not connect - "Extension in use"
- Thread starter Ivan917
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- #3
intrigrant
Systems Engineer
Two different issues, a "404" means the phone can find the http server and asks for the "s9608_11HALBR6_2_0_13_U452.tar" file but the http server says it cannot find it.
Second issue is either no IP Phone created, as suggested, or the number is already in use for a extension.
Second issue is either no IP Phone created, as suggested, or the number is already in use for a extension.
- Thread starter
- #5
I just installed the latest 9.0 Manager. It does not contain the "s9608_11HALBR6_2_0_13_U452.tar" file. It has a 2.1 a 3.0 and 3.1 I believe. I'm not sure why it doesn't try to "pull" the latest file - must be hard coded into the phone or something.
intrigrant
Systems Engineer
If you had taken a course you would know...
There is a file "96x1Hupgrade.txt" which tells the phone what binary to load.
For the latest 9.0 version it is "S9608_11HALBR6_3_1_16_V452.tar" which should be in the root folder of the file server.
If you don't know your stuff then follow a course, ask your reseller or at least take the time to read the installation manuals, all information is available.
There is a file "96x1Hupgrade.txt" which tells the phone what binary to load.
For the latest 9.0 version it is "S9608_11HALBR6_3_1_16_V452.tar" which should be in the root folder of the file server.
If you don't know your stuff then follow a course, ask your reseller or at least take the time to read the installation manuals, all information is available.
- Thread starter
- #7
Thank everyone for your responses. Turns out when we upgraded our system to 9.0 we turned off auto create extn. I had forgotten. I copied the newer .txt files to the sd card as well and the phone retrieved the latest files. Unfortunately, I have not had the opportunity to attend the 9.0 class as yet. The boss has it in the works. By the way, if everyone should "know their stuff" I guess there wouldn't be much need for this forum. Thanks again to all!
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