9608 login error 1

[tnestel]

A 9608 phone on an IPO R11 keeps freezing. Usually the user unplugs in and plugs it back in, and it comes up again. Yesterday it came up to a login screen and she keeps getting "login error."
- I reset the login code under Telephony/Supervisor settings, several times.
- I deleted and recreated the user
- I deleted and recreated the H323 extension.
- Reserved an IP endpoint license.
- I rebooted the system.
- I created a new user and H323 extension.
- We restored the phone to default and reentered the settings.
- Entered a static IP address
- Changed login code for the 7th time.

Still "login error"

System Status says wrong password.

Monitor says:
09:34:18 35846086mS H323Evt: Recv GRQ from 192.168.44.17:49301
09:34:18 35846086mS H323Evt: e_H225_AliasAddress_dialedDigits alias
09:34:18 35846086mS H323Evt: found number <116>
09:34:18 35846151mS H323Evt: Recv: RegistrationRequest 192.168.44.17:49301 on 0; Endpoints registered: 10; Endpoints in registration: 0, tpkt user: 00000000
09:34:18 35846151mS H323Evt: e_H225_AliasAddress_dialedDigits alias
09:34:18 35846151mS H323Evt: found number <116>
09:34:18 35846152mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
09:34:18 35846152mS H323Evt: Authenticate: Encryption data mismatch
09:34:18 35846152mS Security: Ip Security - VoipSecurityManager::InvalidLogin() new failure ip = new failure private ip = NULL protocol = 1
09:34:18 35846172mS RES: Wed 10/7/2024 09:34:18 FreeMem=55180512 Heap=54915912(3) Cache=264600 MemObjs=9115(Max 9623) CMMsg=6(8) ASN=0 Buff=5200 1364 1000 7442 5 Links=52726(52966) BTree=446(776) CB=6064 MCT=0 CPU=06.74% CPUStats=06.79%/2/6/4032/20687/
23254/00.03%/1/02.51% MCR=0 M
09:34:18 35846172mS RES2: IP 500 V2 11.1.0.0.0 build 237 Tasks=54 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=12+71 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=29(TLS=5 OFF=0) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:34:18 35846172mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0
09:34:18 35846172mS RES5: CLog MemObjs=337 FreePoolMem(Objs)=3528(63) TotalMem=22400 StringsTotalMem=80150

HELP!!

 

[sizbut]

You need to use the extension password to register the phone, not the user's login code. And by entering the wrong password too often, the IP Office will have been putting the extension into the extension blacklist for 10 minute periods.

Stuck in a never ending cycle of file copying.

 

[tnestel]

That was it! Thank you.

 

[sizbut]

With all the Avaya IP phones you need to be aware of the danger of the different meanings of Log Out. When attached to an IP Office:

- the Features | Phone User | Log Out menu option logs the user out and they can log back in using their login code. Same for the equivalent IP Office programmable button or short code log out controls. The clue should be seeing the NoUser name and NoUser button settings.

- the <meaningless hamburger icon>/A menu/Main menu> | Administration | Log Out option actually unregisters the phone and so needs you to use the extension password to re-register.

Its one of the dangers of allowing users access to the admin menu, as they assume that both Log Out options are the same.

Stuck in a never ending cycle of file copying.