Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Westi on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

9608 G will not clear

May 25, 2017
40
US
I have a used avaya model 9608GD03B, application files 7.1.13.0.4, backup App file 7.1.3.0.11.
I am connecting it to an Avaya IP office 500 with release 9.0.12.0.

The phone does not have the default login and password. I can get into the craft menu after the reboot completes. How can I force the phone to get new settings from a default 46xxsettings.txt file on my server?

The only traffic i see on Wireshark is a few ARP requests.

Thanks in advance

Opie
 
I have tried point the http and the https addresses at my IP office and at my laptop that contains the Manager software. No change in behavior. I have also tried reset and clear on the "craft" menu. I have started a monitor session: I can see several DHCP requests denied. are there other filter check marks I should check to get a more complete Idea of why the 46xxSettings text file is not loading on this used phone. Here is the dump of the current monitor session:

10:58:04 3043343mS ERR: EVM 6p1 upgrade file clips missing: ENU
10:58:04 3043344mS ERR: Park & Page 8p0 upgrade file clips missing: ENU
10:58:04 3043346mS ERR: EVM 9p0 upgrade file clips missing: ENU
11:01:04 3223156mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=707C69031139 ReqIP=0.0.0.0 CI=Absent
11:01:04 3223156mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 ResIP=192.168.42.39
11:01:04 3223156mS DHCP: DHCP::SetState, 192.168.42.39: Bound->Offering
11:01:04 3223156mS DHCP: DHCP::Unsupported option (120) requested, 192.168.42.39
11:01:04 3223156mS DHCP: DHCP::Unsupported option (119) requested, 192.168.42.39
11:01:04 3223156mS DHCP: DHCP::Unsupported option (59) requested, 192.168.42.39
11:01:04 3223156mS DHCP: DHCP::Unsupported option (58) requested, 192.168.42.39
11:01:04 3223157mS DHCP: DHCP::Unsupported option (43) requested, 192.168.42.39
11:01:04 3223157mS DHCP: DHCP::Unsupported option (26) requested, 192.168.42.39
11:01:04 3223157mS DHCP: DHCP::Unsupported option (12) requested, 192.168.42.39
11:01:04 3223157mS DHCP: DHCP::Unsupported option (7) requested, 192.168.42.39
11:01:04 3223166mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 H=707C69031139 ReqIP=192.168.42.39 CI=Absent
11:01:04 3223167mS DHCP: DHCP type=DHCPMsgRequest HTYPE=01 ResIP=192.168.42.39
11:01:04 3223167mS DHCP: DHCP::SetState, 192.168.42.39: Offering->Bound
11:01:04 3223167mS DHCP: DHCP::Unsupported option (120) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (59) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (58) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (51) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (43) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (26) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (12) requested, 192.168.42.39
11:01:04 3223167mS DHCP: DHCP::Unsupported option (33) requested, 192.168.42.39
11:03:05 3344348mS ERR: EVM 6p1 upgrade file clips missing: ENU
11:03:05 3344350mS ERR: Park & Page 8p0 upgrade file clips missing: ENU
11:03:05 3344351mS ERR: EVM 9p0 upgrade file clips missing: ENU
 
Can you get to 46xxsettings.txt on the same network that the phone is on?

Also this might be a compatibility issue with the firmware and the IPO (9.0 is really old). If I recollect, there were several posts about 9608s failing to come up on 9.x with the 9608s being on a newer firmware.
 

Part and Inventory Search

Sponsor

Back
Top