I'm having problems getting my remote 9611G handset to work. On the IP Office monitor I repeatedly get the following:
1056493mS H323Evt: Recv GRQ from 442d6fbc
1056494mS H323Evt: e_H225_AliasAddress_dialedDigits alias
1056494mS H323Evt: found number <252>
If I look at the traffic monitor on my firewall I notice that the IP Office is trying t communicate with the remote 9611G using its internal address from the users home router. I'll use the following example IP addresses to explain:
9611G Home Router Internal IP: 1.1.1.1
Users Home Router Public IP: 2.2.2.2
IP Office Company Public IP: 3.3.3.3
IP Office Company Internal IP: 4.4.4.4
The firewall shows the following:
2012-10-29 16:36:45 Allow 2.2.2.2 3.3.3.3 1719/udp 46504 1719 2-External-Cable 1-Trusted Allowed 352 56 (AnyIPOffice-00) proc_id="firewall" rc="100" dst_ip_nat="4.4.4.4" Traffic
2012-10-29 16:36:45 Allow 4.4.4.4 1.1.1.1 49305/udp 1719 49305 1-Trusted 2-External-Cable Allowed 137 98 (AnyIPOffice-00) proc_id="firewall" rc="100" Traffic
As you can see, when the IP Office tries to respond back to the phone it is trying to contact it using 1.1.1.1 but it should be using 2.2.2.2.
Any ideas how to get this working? The Firewall being used is a Watchguard XTM505. It appears that all traffic is passing through the firewall just fine but that the IP Office is just unaware of the correct IP address to reach the phone.
1056493mS H323Evt: Recv GRQ from 442d6fbc
1056494mS H323Evt: e_H225_AliasAddress_dialedDigits alias
1056494mS H323Evt: found number <252>
If I look at the traffic monitor on my firewall I notice that the IP Office is trying t communicate with the remote 9611G using its internal address from the users home router. I'll use the following example IP addresses to explain:
9611G Home Router Internal IP: 1.1.1.1
Users Home Router Public IP: 2.2.2.2
IP Office Company Public IP: 3.3.3.3
IP Office Company Internal IP: 4.4.4.4
The firewall shows the following:
2012-10-29 16:36:45 Allow 2.2.2.2 3.3.3.3 1719/udp 46504 1719 2-External-Cable 1-Trusted Allowed 352 56 (AnyIPOffice-00) proc_id="firewall" rc="100" dst_ip_nat="4.4.4.4" Traffic
2012-10-29 16:36:45 Allow 4.4.4.4 1.1.1.1 49305/udp 1719 49305 1-Trusted 2-External-Cable Allowed 137 98 (AnyIPOffice-00) proc_id="firewall" rc="100" Traffic
As you can see, when the IP Office tries to respond back to the phone it is trying to contact it using 1.1.1.1 but it should be using 2.2.2.2.
Any ideas how to get this working? The Firewall being used is a Watchguard XTM505. It appears that all traffic is passing through the firewall just fine but that the IP Office is just unaware of the correct IP address to reach the phone.
