9600 Handset over OpenVPN tunnel 2

[Voyto]

Hi all,

I hope someone can help with this one?

I have Avaya IPO in our workplace and 9600 series handsets at home. With our current licence setup, I'm only able to enable 4 remote workers at a time.

If I configure the 9600 series handset to connect to our call server locally (192.168.48.211) whilst in the office - it works great. No need for remote worker enabled.

I've got an OpenVPN tunnel set up between my home and office router. I can access all network resources from home and ping the call server successfully - however when I use the handset remotely, it stops me at the "Not Logged In" screen, like it does when I've not got "Enable Remote Worker" checked. If I check that box, it fixes my issue - but I don't want to enable that option as I have other colleagues that need it.

I thought by using my own VPN, I don't need that enabled? It certainly works fine when I use the handset in the office.

Does anyone have any suggestions of what I may have missed?

Thank you in advance.

 

[derfloh]

You have NAT enabled on the OpenVPN Tunnel. If you disable this you should be fine.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Voyto]

Thank you derfloh - disabling NAT and setting a static route fixed it!

 

[derfloh]

You’re welcome

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN