9408 w/ BM12 Issues

[Nublin]

We are having some strange problems with our 9408 and BM12 expansion module.

1. When bridge appearances are programmed on the button module our operator (9408 w/BM12) is joining in on conversations when she picks up the telephone not pressing the bridge appearance button.

2. Is there anyway that the operator (9408 w/BM12) can pickup a call appearance on her telephone, press transfer, then a button on the BM12 to transfer? We have a large attendant console that can do this but it takes up too much desk space so we want to try to use the 9408 option.

*Off topic(sort of) 3. We have been experiencing 9408 screens going blank white, a quick busyout and release solves the problem. The sets can still make and receive calls.

As always I greatly appreciate the help these boards provides.

 

[AACon]

Uhmmmmm yes? I mean there has to be an active call on the call appearance. You would just pick up that ringing CA, hit transfer, press a user button on the BM12, and hit complete. You could enable one touch transfer as well so you don't even have to press transfer.

-Austin
ACE: Implement IP Office

 

[Nublin]

When you press the transfer button than BM12 bridge appearance it does not transfer. I have not setup one touch transfers but that would be even better.

 

[AACon]

A bridge appearance button does not work that way. That is so you can see/cover someone elses call appearance. You transfer to a user, not an appearance. If you want to send to users, you need to setup user buttons, and enable the ott source number. (Enable_OTT in that user's source number)

-Austin
ACE: Implement IP Office