911 Short Code Question

[mikedphones]

One of our clients has asked us to setup a rule for each of their homeworkers using 9611g phones. Although they know and are ok with having a cell or their own home line at hand for 911, the office housing the IPO is asking if I can make what I would refer to as a 911 shortcode at the user level for these 3 or 4 people.

In other words, if they panic and dial 911 from the VPN phone, can I simply have a user shortcode that is 911 Dial 914155557878 which is the local police department in their down? Granted it's not e911, but at least the police station picks up in the correct town and not 1500 miles away.

Again, it' just a backup for people who already know and are OK using their home landline or cell. It's just to prevent an accident.

If I make a 911 user shortcode for to dial a local number will it work or is there some e911 override thing in the IPO that ignores these types of changes and still reverts to the regular 911 on the ARS table?

Thanks

 

[derfloh]

A user short code (either through a short code at the user level or through user rights should work).

To be location independent I would send 911 calls to a VMPro announcement telling them to use a cell phone.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[TouchToneTommy]

If you dial 9 for outbound calls, be sure to add a User Short Code for 9911 as well.