Cisco Call Manager 8.0 was installed at the end of 2010.
Starting in the spring of this year the police have called/arrived at one of our sites very small offices at least twice a month after receiving 911 calls showing our main billing number. Records of no 911 calls could not be found in the CM Raw Data even with CM set to capture calls with 0 duration.
We have checked the 3 direct lines from the provider; the placed call directories and all fax records and nothing is showing up. Any thoughts!!!
Starting in the spring of this year the police have called/arrived at one of our sites very small offices at least twice a month after receiving 911 calls showing our main billing number. Records of no 911 calls could not be found in the CM Raw Data even with CM set to capture calls with 0 duration.
We have checked the 3 direct lines from the provider; the placed call directories and all fax records and nothing is showing up. Any thoughts!!!