911 from TeleWorker

[MitelInMyBlood]

I know I can put a LIM module on a TW phone and build a CLOR to restrict it from a TW extn, but that adds $$ to the bill of materials that we're trying to hold to a minimum.

My question is, what are other people doing for 911 for their Teleworker clients? If you're telling users not to use their TW phone for 911, how are you legally doing that? (How are you getting around the liability problem?)

Isn't there some reasonable expectation that any phone should be capable of being used for 911?

What are y'all doing to address this?
Thnx

 

[tlpeter]

I now in europe you need to tell where you are

Also if you dail the alarm number (112 in europe) you can dial the area code and 112 and then it will go to the right dispatch

I do not know if that is the same for 911 and the rules for it

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwbMitel]

If the TW set is in the same 911 district then you might have options by designating a Specific address via the PSAC database (not worth the bother)

In Canada, the liability issue can be skirted (not necessarily avoided) by placing a sticker on the phone saying that it is not 911 capable.

Buy the LIM and connect it to a local analog line. You can choose if the line is accessible for standard calling (Local usually) as well as 911 making it worth the extra expense if the call would otherwise be LD.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

I like the sticker idea personally.

In the US (as I'm sure as elsewhere) many people no longer have legacy (POTS) landline service in their homes. They're either surgically attached to a cell phone growing out of their ear or they in some way are (foolishly IMO) dependent upon some Internet-based phone service such as Skype or Vonage or (God forbid) Magic Jack, or some mutation of this from their cableTV provider.

As anyone who has ever used a LIM knows, some of these adjunct gadgets do not provide sufficient loop voltage for the LIM to detect an "on-hook" condition, ergo the LIM falsely indicates the line is in use, further confusing the client....then their Internet service goes down and they have nothing at all.

In a very large metro area as I am (encompassing 4 counties and 6 area codes) allowing a TW worker's emergency call to route out to the PSAP through the corporate office PBX would be something of a cluster#&@!

If a sticker on the instrument and perhaps a signed document from the TW user acknowledging they have been so informed will suffice, then that sounds like the best way to go.

 

[kwbMitel]

The sticker is more important than the signed document because the user of the phone could be anyone. The signed document would be good backup for the Purchaser of the phone only.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[nytalkin]

buy the lim and get it over with

NO GOOD DEED GOES UNPUNISHED!

 

[whykap]

This is how most companies cover it legally in the US.
911 is disabled in the COS of the TW phone.
A sticker is placed on the handset stating that this phone is not capable of dialing 911 in case of emergency.
Final and MOST important step: Before the remote employee gets handed the TW phone, he/she signs a legal document (drafted and approved by the legal dept or a hired layer), stating that they understand that this phone is for business use only and cannot be used for emergencies. Also the document states the reasons why there is a 911 limitation for this phone.
After that it does not matter if someone else but the employee tries to use the phone. The liability is not there for the employer (that's why the doc needs to be drafted by a knowledgable lawyer).

 

[nytalkin]

You should contact a competent lawyer......it has been the opinion of several that I have asked that anywhere there is a telephone that there is a reasonable expectation of using it to summon help via 911. POTS lines that have been disconnected for lack of payment in NY State remain in service for 911. The true bottom line here is what's cheaper?.....buying a lim or settling a suit for damages?

NO GOOD DEED GOES UNPUNISHED!