911 from checked out room 1

[attex]

I have been asked to allow 911 calls from checked out rooms. It is a Hilton property, but I do not know what PMS they are using. Here is a look at COR for rooms. The FRL was 7 and 5, I changed to 0 to try to make it work.

COR Number: 1
COR Description: Guest rooms

FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

COR Number: 3
COR Description: Guest Rooms

FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

 

[kyle555]

I think you'd basically just need your 911 route to have FRL 0.
So long as the CORs aren't outward restricted and the 911 route requires the least privileges (FRL0) then it should be fine.

 

[attex]

Route for 911 the FRL is 0
Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 3 0 515 0 user
2: 10 0 515 0 user
3: user
4: user
5: user
6: user

 

[Stinney]

If the extension is x-ported when it's checked out, I believe you need to set the Default COR for Dissociated Sets. This is on page 3 of the system-parameter features.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[AvayaTier3]

Hardware platform?
Definity/CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[attex]

G3V8 Definity

 

[bleebrant]

If your switch is using a PMS system, usually the PMS applies Controlled Outward Restriction when the room is vacant, and removes the restriction when the room is checked in.
You could verify this by doing a status station of a checked out and checked in room to see what the Control Restrictions fields show.
If this is the case, there is a system parameter feature setting “controlled outward restriction intercept treatment” where you could change the setting to attendant so the call attempt would go to the attendant group, or you can put in an extension number that could have coverage to multiple stations and then test.
I don’t know of a way to allow 911 calls directly out if the room is vacant and set for Outward Restriction.

 

[attex]

Status from vacant and occupied rooms. Vacant rooms are toll restricted by User Control Restriction. Looks like there is no way to route 911 from vacant rooms.

GENERAL STATUS

Type: 2500 Service State: in-srv/on-hook or disc
Extension: 7202 Download Status: not-applicable
Port: 01B0402 SAC Activated? no
Call Parked? no User Cntrl Restr: toll
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:


Message Waiting:
Connected Ports:


ACD STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / HOSPITALITY STATUS
/ / / / / Awaken at:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
On ACD Call? no Occupancy: 0.0 Room Status: vacant


Type: 2500 Service State: in-srv/on-hook or disc
Extension: 7207 Download Status: not-applicable
Port: 01B0902 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:


Message Waiting:
Connected Ports:


ACD STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / HOSPITALITY STATUS
/ / / / / Awaken at:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
On ACD Call? no Occupancy: 0.0 Room Status: occupied

 

[bleebrant]

If the restriction is Toll you should be able to place 911 calls, and local calls. A couple of things to check -
First, on system parameters features there is a field - "Controlled Toll Restriction replaces.....". Is there an entry in this field?

Can the room place local calls? If not you could run a trace of an attempted local call from a vacant room and post the results.

 

[AvayaTier3]

Here is how to do this.

Click the link

911 from checked out guest room

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]