911 calls not ringing on base side.

[Oday1]

Hello folks,
When anybody dials 911, our security phone should ring as well.
It used to ring in the past; but it has not been doing that for the last 2 weeks or so.
The phone set is showing "onsite" on one of the keys.
how can I solve this issue.
FDN no value.
hunt has a value
key 16 mwk has a value
Thank you

 

[KCFLHRC]

Look at the ESA Data Block in lD 24

 

[Oday1]

Hello KCFLHRC,
I already "out" the ESA and started a new ESA and did not accept it.
now I am trying to use the old configuration and it is not accepting it either.

 

[KCFLHRC]

That's why it's not notifying the set, the ESA config is gone

 

[Oday1]

I just "outed" it this morning. It had stopped notifying few weeks ago.
but still it is not accepting its own old config now.

 

[KCFLHRC]

Well, you need to get the old config back in there and then see if it works. Keep in mind the OSDN has to be unique, meaning it can't appear anywhere else. Just on 1 phone set.

 

[KCFLHRC]

REQ aaa Request
TYPE ESA Type of data block = ESA (Emergency Services Access)
CUST xx Customer number associated with this data block
ENTR xx
- -ESDN xxxx Emergency Services Directory Number
- -ESRT 0-511 Emergency Services Access route number
- -RLI xxx Route List Index number
- -DDGT x..x Directing digits
- -DFCL x..x Default ESA Calling Number
- -OSDN x..x On-Site Notification station DN
- -
MISDIAL_PREVEN
TION
YES WARNING The MISDIAL_PREVENTION feature has
the potential to suppress actual emergency calls; hence
all intercepted emergency calls need to be identified and
investigated. System message OSN004 will be printed
for the suppressed ESA calls. Refer to NTP for further
details.
- -ARE YOU SURE? (NO) YES Disable Misdial feature Enable Misdial feature
- -MISDIAL_DELAY
1-(2)-3-4 Misdial delay, in seconds.
- -ALOW_LAST_DIG_REPEAT
(YES) NO Allow (ignore) last ESDN digit repeat. Deny (trap) last
ESDN digit repeat.

 

[KCFLHRC]

Can you post a print out of what you took out or did you not print before outing it?

 

[Oday1]

You are just awesome.
The OSDN was appearing everywhere. I had to trace all the TNs it was showing on and remove.
I made unique just like you said and it worked.
I cannot thank you enough.

 

[KCFLHRC]

Woohoo

Good job