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911 calls hear busy

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eartel

eartel

Vendor
Mar 10, 2003
214
US
We have an Option 11 release 23 and we can dial 9,911 but when we dial 911 we hear a busy signal. LD 90 shows SPN 911 RLI 0

 
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Run the conversation Utility tool to determine all the outgoing codes. Also check that your extensions haven't got PREO set to 1 or 2 etc for pretranslation dialling.

It could be that your outgoing route is wrong.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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Guessing your AC1 is 9 then SPN 911 so 9-911 required, do you have an SPN of 11 for example (AC1 9 + SPN 11)?
 
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