911 Calls from Nortel Option 61C release 4.5

[acsotech]

Don't know if anyone else has encountered this issue. My spree code for outside calling is '9' so a user making a long distance code would dial 9-1-(xxx)xxx-xxxx. However, if they pause after dialing the 9 and then the 1 or hang up because they changed their mind, the switch for some reason decides - aha! That caller was probably trying to call 911 and collapsed before they could dial the last digit. As a result, our dispatch center receives dozens of bogus 911 calls. Is this controlled by a setting somewhere? I do not want out switch to send out a 911 call unless all three digits are dialed. Any help would be appreciated before my dispatchers strangle me.

 

[acewarlock]

No the switch doesn't do that, more than likly there finger twitched.

there is a FAQ that you should look at Posted by 911guru




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[MagnaRGP]

More likely than what your users are telling you is that they are trying to dial too fast or "fat-fingering" and dialing 9-1-1 by accident, then hanging up the call when they realize their mistake. There is NO WAY a PBX would assume that 9-1-pause or 9-1-*click = 911 and route the call.

 

[911guru]

The FAQs are here:

http://www.tek-tips.com/faqs.cfm?fid=6769

http://www.tek-tips.com/faqs.cfm?fid=6770

http://www.tek-tips.com/faqs.cfm?fid=6771

911Guru

http://pbx-e911.com