911 Calls are routing to vector

[afitchik]

When we dial 911 instead of routing to a 911 operator it routes to a vector that we have set up to reach our onsite security room. We need to dial 9 to get an outside.

ARS Digit Analysi Table
Dialed digits 11 min 2 max 2 route pattern 19 call type alrt

Route pattern 19
Inserts 9

When we try to dial 911 it routes to the vector we have set up for 6911. I can't figure out why it is routing in this manner.

Any help would be appreciated.

Thanks!

 

[ciscokid81]

Can you do a list trace Vector or VDN the make the call and post your results?

Usually 911 or 999 routing is already setup.

ACIS - CM6
ACSS - APC 5

 

[4merAvaya]

Check the ARS Digit Conversion table.

Kevin

 

[afitchik]

active stat 8284 cid 0x1c5a
G711MU ssff ps:20
dial 911#
term vector 25 cid 0x1c5a
0 0 ENTERING TRACE cid 7258
25 1 vdn e6911 bsr appl 0 strategy 1st-found override n
25 1 route-to number 8192 cov y if unconditionally
term vector 25 cid 0x1c5a
25 2 LEAVING VECTOR PROCESSING cid 7258
dial 8192
ring station 8192

 

[afitchik]

Thanks 4merAvaya! That's where the problem was, it was converting it to 6911 when 911 was dialed. Problem solved!