911 calling

[1pzcomm]

I have a customer with an OPT11, they want to just dial 911 right now they have to dial 9911

any ideas?

 

[pronei]

Create SPN 11
Create DMI to add a 9 back to that SPN
send it out an RLI that is your local trunks.

 

[acewarlock]

And don't forget to tell them the Police only like a few misdials and then they start charging.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hawks]

I have to agree with ace, when the AC is 9 you will get a whole lot of people mistakenly dialing 911. We use an AC of anything but 9 so that way anyone dialing 911 actually meant too.

 

[allenmac]

You can also configure the ESA features in LD 24. This allows you to define an OSN (on site notification) DN that will alert a telephone, and print out a message on your TTYs whenever 911 is dialed.

 

[pronei]

I have approximately 950 users, not a single 911 misdial that actually reached a 911 center in the 3 years I've been here. I've setup mine so if a user dials anything but 911 the call is ignored.

Most misdials are sequential .. Generally, a user will dial 911XXX, FLEN will keep misdials at bay, unless you have some truly worthless users who like to cause trouble.

REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE spn

SPN 11

SPN 11
FLEN 3
ITOH NO
RLI 20
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9

SDRR DENY CODES = 10
ITEI NONE

 

[911guru]

NO NO NO!!!

If you want to properly configure E911, you need to do it via ESA. Without ESA turned on, you will not get proper ESA handling of the call like ESA CLID, etc.

The SPN 11 stuff is not needed, and actually ignored when you provision ESA properly. If you are worried about misdials, see my FAQs for dealing with them via a patch in 4.50 and earlier, and the new misdial feature in 5.00 and higher releases.

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru

 

[NastyNed2]

Also check your state's 911 laws. My state is one that I believe prohibits the need to dial a 9 first, followed by 911. I'll be researching and cleaning up my switches this week. My personal opinion is that it will be confusing if callers need a 9 for every call except a 911 call. But the lawmakers didn't ask me.

911Guru, I'll be checking your site along with my state laws.

Our 911 dispatchers have told me they receive a lot more accidental 911 calls since our area code had to go to mandatory 10-digit dialing. People calling area code 919 has caused problems at times also.

It makes me wonder if the industry as a whole needs to adopt a digit other than 9 to get an outside line.

 

[911guru]

It makes me wonder if the industry as a whole needs to adopt a digit other than 9 to get an outside line.

This is where the ESA misdial patch/feature is very useful!

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru

 

[PhoneGuyy]

Exactly, I have in my switch 2 spn's one as

SPN 911
FLEN 0
INPL NO
RLI 0
SDRR NONE
ITEI NONE

RLI zero is my local routes so this one if they do dial 9 it still goes out.

and one as:

SPN 11
FLEN 0
RLI 3
SDRR NONE
ITEI NONE

RLI 3 goes out my local route but inserts a 9 for me so it still goes out...

You want to have it both ways, because when a person is panicing they could dial either and you want to make sure it goes...

 

[911guru]

If you are using SPNs like this you are NOT using ESA and not getting ESA call handling for 911 calls.

With ESA properly implemented 911 goes right away, and 9-911 is LTERM'd via BARS


911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru