Munzzzzzzz
Programmer
We have three different physical buildings sharing a single Nortel phone system with two of the buildings using remote shelves connected to the main building via either T1's or ISDN lines, I believe. We have a problem that when someone dials 911, the 911 operator always gets the same address and phone number regardless of which facility has dialed 911. When/if they call us back, the facility that gets the callback has no way of knowing who dialed 911, if it was someone at that facility or even someone at another facility.
I would like to be able to display the 911 calls in our call logging software (Veramark) so that person could sign in, poll the PSU and run a quick report to see what extension it was dialed from. However, it doesn't look like the phone system is sending 911 calls to the polling unit. Looking at the raw call data, I see all of the calls made in the general timeframe a 911 call was placed but the 911 calls don't show up, even if they were for a minute or more. Is there something specific that has to be set to get the system to send 911 call data to the data collection unit? I'm not sure if the problem is because it is a 911 call (we actually have to dial 9911) or because it is only four digits so it is not being recoginzed as an external number.
Also, in a previous post it was determined that we don't have the right settings on our system to display the info about the 911 call right on the console/in history that can be viewed from LD 22. Is that something that is easy to set up, if we can't get the first option working?
I would like to be able to display the 911 calls in our call logging software (Veramark) so that person could sign in, poll the PSU and run a quick report to see what extension it was dialed from. However, it doesn't look like the phone system is sending 911 calls to the polling unit. Looking at the raw call data, I see all of the calls made in the general timeframe a 911 call was placed but the 911 calls don't show up, even if they were for a minute or more. Is there something specific that has to be set to get the system to send 911 call data to the data collection unit? I'm not sure if the problem is because it is a 911 call (we actually have to dial 9911) or because it is only four digits so it is not being recoginzed as an external number.
Also, in a previous post it was determined that we don't have the right settings on our system to display the info about the 911 call right on the console/in history that can be viewed from LD 22. Is that something that is easy to set up, if we can't get the first option working?
