9100 call cut off

[Jackcmann]

Hi

I have 8 analog lines connected to the 9100. When i a conference call is initiated and they are on a call for 2 hours, the call disconnects. The long conversation cut off in trunk setup is diabled and any timers related to this has been moved forward considerably. The carrier says that they have no restriction on there trunks. However the call continues to cut after 2 Hours.
???

 

[phone_troll]

What firmware version are you on?

 

[Jackcmann]

File Ver SV9100 EMEA V6.0
Main Software 2.00.50
DBMS V4.0H

 

[phone_troll]

You aren't on the latest firmware. I don't know off hand if this was a known issue, but I'd recommend getting up to date. While you don't get any new features without licenses, you do get bug fixes. This is how it should look:

WebPro 6.00.00
Main Software 06.00.60
DBMS V8.0H

I like to get up to date if I encounter weird things. That also allows for a system reset which can also clear up other weird things. But, if you don't want to do either or can't, here are some questions I had (assuming you were up to date):

Have you replicated the issue?

Does the issue happen when on a regular outbound call for only 2 parties?

Is it 2 hours precisely, every single time?

What about station to station?

Are you using true POTS lines or digital lines (like DSL, or T1) that convert to copper trunks?

​

If so, do you have a fax or credit card machine that that bypasses the digital conversion (true POTS) that you can borrow for a test? Such as a fax, credit card machine, or alarm line (modems)?

Do you happen to have another copper trunk available with another carrier?

Do you CCIS to any other switch?

Do you have any other 9100's to test with?

Many questions, but this are what I can think of off the top. I don't have an easy answer for you. I generally try to make the problem happen before I play around with settings if I don't have an immediate answer to a problem.