9006.6 Call Center--any 3rd party application???

[kevin906]

This will amuse and delight you so read along. Customer has a 9006.6 Model 80 that at one time had a working DMP5L ACD server.
The disk got corrupted, long story short, they have lost all of the ACD software, Unixware tapes, BVO/BVC CD's and the SID diskette to license the users.
I have some of that software available but of course no way to properly license it once it's restored.
They want to know if there is any 3rd party software that we can kludge together so they can pull call center stats, answer times, etc.
This is so old I don't know if there was ever that possibility or is now. It would have to be some sort of server based application that can interpret the ACL stream from the A1 and convert the raw data into readable reports. I don't ever remember hearing about any products that would interface with the older Siemens boxes for this type of application.
This is just on the disk for the ACD server, the system disk for the phone system is fine.

 

[donb01]

I probably have the CD with the PC applications and may not have thrown that away yet, but I may have ditched all of my system tapes when I upgraded to the 4K. I only have so much time to look, but if I still have a set lying around someplace I missed you are welcome to them. If I have the tapes the SID disk will be in the same place, but I don't think there is anything I didn't miss - I made the vendor haul everything away as part of the contract and it was my goal to do as complete of a housecleaning as possible!

 

[kevin906]

No worries donb01, I have everything but the SID diskette. I think those were keyed to the system serial numbers so it won't work anyway.