9.5R Switch Reset Sys 1

[Avayatech713]

Have a Client 9.5R switch that has all of its resources used for some reason. What is happening is we can't login from any method - IP over their lan via ASA - remove over their inads # or even via their local terminal. the terminal won't show a login prompt - even after terminal reset ... the remote attempt via IP shows no system resources and the modem won't answer for a remote dial-in.

We can't reboot the switch as it is a 24hr call center ... but I think we need to do a "reset system 1" to freeup the resource issue. We think the CMS is causing this problem as it has never happened on this 9.5R switch before.

What is the easy way to reset sys 1?

 

[4merAvaya]

Without access to the switch you can't. You will need to power down the PPN and bring it back up. This is a common problem with V9.5.

Kevin

 

[AvayaTier3]

duplicated g3r - you can force an interchange which will not do a reset system 4.

If spe A is active, take the duplication interface spe select switches on spe B and spe A and flip both to the spe B position.

If spe B is active, take the duplication interface spe select switches on spe A and spe B and flip both to the spe A position.

This needs a patch for permanent fix.

patch_id: 3895
readme: ### current patch for login resources unavailable MIPS ONLY
### loads r9-122.2

load: r9-122.2 mips

status: public
combotype: seed
reason: hung TUI fix could limit customer to only 3 logins instead of 5
content: g3v2020011 defsw020135


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