9.0 removed extras from SOP window

[Luvsql]

In version 8, we have Create Return and Historical Lookup under the Extras > Additional. Upgraded to version 9 and now both those are gone. Have not change any security, yet cannot find these windows.

Where did these great features go? We RELY on these for our business.

 

[winthropdc]

Are you sure your v9 environment has all the same modules loaded as your v8 environment had. You need to compare the DYNAMICS.SET launch file and see what is missing.

I know that Create Returns is installed with the Field Service module. Not sure which module does the Historical Lookup.

David Musgrave [MSFT]
Senior Development Consultant
Escalation Engineer - Great Plains
Microsoft Dynamics Support - Asia Pacific

Microsoft Dynamics (formerly Microsoft Business Solutions)

http://www.microsoft.com/Dynamics

Any views contained within are my personal views and
not necessarily Microsoft Business Solutions policy.
This posting is provided "AS IS" with no warranties,
and confers no rights.

 

[Luvsql]

I had to remove Field Service product ID 949 from version 9 as we could not log into any company with it installed (said database setup has not been completed).

During the 9.0 upgrade on the server, I could not run utilities as I got the error "unable to get extended version information for module 949." However, we did have product ID 949 (on version 8 is was called ServiceAdvantage) installed on all workstations and that's the module that opened create return.

So, I can't upgrade it or install it.