9.0.1 Auto Attenda Shortcode not working.

[TISTech1]

Hopefully this is super simple.
I have a Hunt group that has one user in it that is set to forward to a shortcode that is pointed at an Embedded Auto attendant.
I have done this many times over. I created a (SC) *86 (feature) Auto Attendant (TN) AA:ExactNameofAA
Yet when I test it, I get a "Number Busy".

I have tried variations of the (TN) like "AA:"ExactNameofAA and "AA:ExactNameofAA" and AA:"ExactNameofAA" all to no avail.

I have even changed the name of the AA and the code itself. Please tell me what I am doing wrong.



Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[TISTech1]

I guess one thing I could add is that I have an SCN. There is a UC module at the other location but I only have embedded here. I know that is not supported but that's what the sales guy sold them. Is that causing my problem?

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[TISTech1]

You can delete this post. When you network a Embedded system with a voicemail pro system using an SCN, nothing can make a call go to the embedded Auto Attendant. solution is to create shortcodes that used the VMPro's voicemail for all Auto Attendants.

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[amriddle01]

No, the solution is to change the system with the embedded card to "Centralised" voicemail and point the destination to the relevant SCN line

 

[TISTech1]

I wish it was that easy. They still want their voice mails stored locally just in case the vpn goes down. I already have the fallback routes programmed. This is a mess.

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[tlpeter]

Then you need to setup a centralized voicemail pro system.
Embedded is not supported in a SCN!



BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

There is always a conflict on what "they" want and what is possible.
"They" must accept that some thing just won't work. And if they really need a local storage system then sell them a second VM Pro server.