8x24 DR5.1 using F71 to link to cell on centrex

[Autox95]

I have a customer that has a 8x24 DR5.1 and wants to use the link feature to transfer inbound calls to different agents cell phones. Can he do this on a 8x24 if he gets centrex lines from the CO? He does not want to tie up 2 CO lines any longer. I have already told him that he may need to upgrade to at least a CICS/MICS but that would still require centrex lines.

Thanks in advance for your help.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[allworxguy]

No upgrade required.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[norstarboy125]

They used to make Centrex software for the 8x24. I'm sure if you look around some on the Internet you'll find it.

Charm City Communications

http://www.charmcitycommunications.com

 

[exsmogger]

It will make it easier for everyone to program a link button to each phone by dialing F*3, press an available button, dial F71.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Autox95]

Thanks exsmogger but I know how to assign a feature code to the the phones. What I am asking is if the link feature will work how the customer wants on this system if he adds centrex lines. He wants to transfer inbound calls to cellphones only using 1 CO line. the documentation on "Link" for the DR5.1 just says it is for use when connected to a PBX.
I think the answer is yes from the answers above but I'm not certain.
I wouldn't know where to start with the centrex software. Seams it would be easier to have him order centrex service from the CO.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[hawks]

Here we don't have to have Centrex lines to do this, see if his provider allows a LINK TRANSFER on the loop start lines he has. If they do he shold be golden.

 

[exsmogger]

I thought you'd already gotten the answer that it would work. I was just suggesting programming the feature to a button instead of manually dialing F71.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Autox95]

Thanks Hawks. He has tried using the link feature already and it does not work. He gets a busy signal. So he either does not have LINK TRANSFER or when I get on site I need to check how the system is programed.
This is a new customer so I have not worked on it yet. I want to get my ducks in a row before I go out on site.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[curlycord]

Call the carrier and ask them if they have the feature available.
"Call Transfer"



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[hawks]

can he ask his provider to turn on Link Transfer?