8x24 and StarTalk issue

[jafo18301]

I would first like to thank everyone for posting so much valuable information on this website. I have learned an enormous amount of knowledge. I can now configure my system to work just the way I like it. I am having an issue with my voicemail system though. I have an old Startalk Model B 50 mailbox system. The auto attendant (off of the voicemail) will pick up and transfer the call. If the line is not answered, it does go directly to voicemail. All of that works fine but when the person hangs up, the line on the main phone seems to be hung and will not drop for several minutes later. Is there something in the configuration that I'm missing? I am using one analog line (for testing). I can make calls and receive calls on this line with no problem. I have the voicemail system setup on station number 1001 & 1002 (2 port system). The main phone is on 1000 and the other phones start on 1003 & so forth. Is it a bad port card or should the voicemail system be moved down to the last stations available? Any help is always greatly appreciated. Thanks again for all of the info.

JAFO

 

[tsplusone]

Let's start at the beginning - Is it a Norstar 824-"DS" with "DS" software? (The "DS" stands for Disconnect Supervision.) If not, you will have this problem.

If it is DS, you must set the Trunk Mode to be Supervised. This must be done for each line in Configuration/Line programming. This should solve the problem.

 

[jafo18301]

tsplusone,
Thanks for the response. I have it currently setup as unsupervised. I don't believe it is a DS system b/c I do not see a DS cartridge in it but the system does have an option for supervised or unsupervised. I will try that and see if it works.

Thanks again,

JAFO

 

[telemarv]

If you don't have a DS cartridge changing the supervision will have no effect. For some stupid reason Nortel put the DS option in non-DS software. If I recall correctly unlike the 616, there are no non-DS 824 cabinets (although its not marked DS). It is the software that activates it. Must say DS on the software cartridge.

 

[exsmogger]

There were some non-DS 824 cabinets made in the early 90's when the software was at DR2, so even though the software is DS it will have no effect in a non-DS cabinet. If the cabinet is DS it will say on the label at the top right.

Brian Cox

http://www.jandjcommunications.com

 

[hawks]

DR5 should have DS built in.

 

[exsmogger]

All DR5 software is DS, but some cabinets were not DS capable.

Brian Cox

http://www.jandjcommunications.com