8x24 and NAMII 2.0

[NorstarOption]

I have a customer with a 8x24 and NAMII 2.0 (2 DVC's and 8 channels). All 8 CO lines are assigned to the receptionist phone. The Night Service Mode is setup to manual and most of the time it is on. All incomming calls will ring in the receptionist phone for a split second then AA will pick-up.

Here we go, the problem they are having is incomming calls will just keep on ringing on the receptionist phone. It doesn't ring normally, but it rings for split second. voicemail will never pick up that call. It will do this intermittently. All channels are available and they will still have this problem.

Any suggestion? Thanks in advance.

 

[galfaro]

First, make sure your receptionist phone does not have the lines set to Appear and Ring, or Ring only. If the Voice mail is answering all incoming calls, and the receptionist is not, set the receptionist phone to either have the lines appear only, or not at all.
Gabriel

 

[NorstarOption]

I have to assign all the lines to the receptionist phone since they want to have the option to answer the call directly without having it going directly to the AA.

 

[galfaro]

How is it set up? You may need to make some changes, like having the AA pick up after 2 or 3 rings.
Gabriel