8x24 & Startalk Flash

[jighed]

Is there a way to program call fwd busy/ no answer and have it NOT effect your lines. If I put cfb/cfna on any set, the calls into the system (on the 1fb's) go to voicemail. Receptionist takes calls on 3 lines, then transfers the calls to their intercom keys. They do not want calls to the main number going to vmail. Since I have cfna assigned to the sets, after hours calls on the main number goes to vmail. Any comments or ideas?

 

[DigitelD]

If the phone rings then CFNA/BSY does affect the lines ringing in. You will have to program the phones to not ring if you want to use CF Busy.

SHK Certified (School of Hard Knocks)

 

[jighed]

Thanks, that explains it. All the phones in this office have all the lines assigned and they want them to ring on all phones.

 

[curlycord]

Maybe have Reception set Call FNA to vmail after 4 rings and the rest to 6.
Or have AA answer and set lines after 3 or 4 and all sets to 4.
Or use Hunt Groups if software permits.